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United Community Housing Coalition

Housing Stability Intake & Rent Escrow Coordinator

Detroit, Michigan•Full-time
$44,000 - $53,000 annually
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About the Job
Position Summary:
The Housing Stability Intake & Rent Escrow Coordinator serves as the primary point of contact for tenants seeking housing stability and rent escrow assistance. This position conducts phone intakes, assesses tenant needs, provides resources and referrals, and coordinates rent escrow activities, repair verification, and communication among tenants, landlords, and Legal Services to support eviction prevention and housing stability.

Essential Duties & Responsibilities
  • Respond to Housing Stability and Rent Escrow inquiries and conduct initial tenant intakes.
  • Document tenant needs, provide guidance, and connect tenants with appropriate services.
  • Track escrow payments and coordinate fund disbursements in accordance with program requirements.
  • Monitor repair progress and verify completion before applicable escrow funds are released.
  • Provide tenant support and coordinate with landlords, Legal Services, and case management teams.
  • Refer tenants to financial assistance and other Housing Stability services as appropriate.
  • Maintain accurate records and report program activities and outcomes.
  • Perform other duties as assigned by organizational leadership.

Qualifications:
  • College degree helpful.
  • 3 to 5 years related work experience.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to work independently, manage multiple priorities, and maintain accurate records.
  • Ability to work effectively with individuals from diverse backgrounds.
  • Proficiency in Microsoft Word, Excel, Outlook, and Salesforce–Justice Server.
  • Ability to maintain confidentiality and handle sensitive information appropriately.

Benefits:
  • Employer-contributed medical, dental, vision, disability, and life insurance, with PPO options available.
  • 403(b) retirement savings plan.
  • Generous PTO and paid holidays.
  • Commitment to work-life balance.

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